If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Starting tomorrow (Thursday, January 5th), anyone with a lapsed subscription to Star Trek Online will be able to log into the game and play as a Silver member. This means that any account that has in the past subscribed to the game, even if only for the initial month, can come back and play for free!
I hope Cryptic customer service at least sends expired subscriptions an e mail to let them know.