We are investigating an issue where some Gold Members may not have received their additional character slot -- details here.
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions, please read this FAQ.
someone please help me... after i downloaded a large update a few days ago (was working and got a chance to play during the holidays).... when i logon and click "ENGAGE" the game crashes everytime at the starfleet logo... sigh... this is one messedup holiday