Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Need mod help desperately!
01-03-2012, 09:11 PM
My account has been locked and I am unable to send in a trouble ticket. The website support is not working for me. Keeps sending me back to the main page.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-03-2012, 09:26 PM
Locked? How did that happen? Can you discuss?

Edit: Ok, maybe the support ticket system won't work as you said, yet how can you make a forum post? Are you using a different account?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-03-2012, 09:29 PM
I was already logged in when the lock happened. If I was to close my browser I would not be able to get back in.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-03-2012, 10:11 PM
Well I can tell you this... one of the moderators is definitely online. Check the bottom of the forums and see if you can contact one of them in some way if you cannot open a Support Ticket to contact them.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-03-2012, 10:17 PM
tried earlier but they were all offline. Will try again.


Edit: All still offline Will try again in the morning.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-04-2012, 06:13 AM
8 hours later and still no mods online.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-04-2012, 06:31 AM
Have you tried modifying your account options? What links are you clicking that take you to the home page?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-04-2012, 08:38 AM
How do you know it's been locked if you were logged in at the time and can still access the forums? Also if it was really locked wouldn't it stop you from posting? I am
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
01-04-2012, 11:13 AM
Hi cerb333. Sorry to hear you are having a problem getting a ticket sent in. If you can, please try visiting www.startrekonline.com/support from another computer (or a different browser) and see if that helps.

Cheers,

Brandon =/\=
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
01-04-2012, 01:27 PM
Quote:
Originally Posted by PWE_BranFlakes
Hi cerb333. Sorry to hear you are having a problem getting a ticket sent in. If you can, please try visiting www.startrekonline.com/support from another computer (or a different browser) and see if that helps.

Cheers,

Brandon =/\=
I believe you should also move this thread to PC & Technical Issues Support forum. He is much more likely to get the assistance he needs from those folks. Based on his description above, it sounds like a PC problem not a game problem, so maybe link this thread as well.
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