If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
I submitted a ticket on the 2nd complaining about the infamous "Server not responding" issue. Got a response requesting more information after 2 days, edited the ticket to add the requested info... and nothing since.
That`s all blabla. You are lucky if you get support at all. And then it will something like submitting a dxidag or install new drivers.
Joining all "old" support teams to a "new" support team doesn`t make it bigger per game. Thats also blabla. You shouldn`t believe anything in regard to support. Just make your own experience.
Oh, I got support. It was a canned response that made it clear the CS rep didn't even take the time to read the first line of my original ticket.
Essentially I gave Cryptic and Perfect World 15 bucks last month for absolutely nothing. We're talking over 2 weeks and I haven't even been able to play the game at all in that time. Unbelievable, half a mind to report to the BBB.