Lt. Commander
Join Date: Dec 2007
Posts: 120
I just downloaded the game 6ish hours ago and i still can not get it to work. After two hours of downloading i get to the part where i click on the shortcut on my desktop and it opens that little window. Then it starts "patching" whatever that is. Anywhere from 0.5 to 9.7% it just stops. It either freezes there until i cancel or it displays "Error: cannot connect to server" and it starts patching all over from 0.0%. I have lost trak of how many times it has restarted but the highest it has gone is 9.7%. I would like to play this game sometime, but it dosent look like it will let me.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-17-2012, 02:26 PM
Please restart your PC and network hardware.

After you get the game updated and get in game, you can uninstall Pando Media Booster or shut it down (PMB.exe in Windows Task Manager) if you start getting unusual lag spikes or other network issues.

You must be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily.

You may need to update or install the latest Microsoft Visual C++ Redistributable. You may need to install or update to the latest Microsoft .NET Framework for your version of Windows and also update to the latest version of DirectX. You may also need to check or change your network settings.

You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software that you use if you aren't sure how to do it.

At your own risk, you may have to disable your antivirus, firewall, and other security software temporarily while you download, install, update, login to, and play the game. Sometimes the security software will block it or throttle it, no matter what you try or even if you try to add exceptions for the game files in your security software.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-17-2012, 05:36 PM
Restarted a few times and installed some windows updates, and tried again, but im still only getting 1-6% before it freezes. This time is dosent restart, it just freezes. i cnat get the game to start at all or play it
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-17-2012, 09:44 PM
If you need further help, when you contact us by a support ticket, please answer the following questions:

What exactly did you try in the information presented to you?

What changes to your software did you make?

What errors did you get?

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