Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Game freezes upon startup
01-17-2012, 10:13 PM
This issue may have been brought up before, but I could not find a proper solution.

I just downloaded STO, and when I try to start the game it freezes and I have to go to task manager to close it. I've only gotten far enough to create a character. Once the character loads the game freezes.

Any advice from all you brilliant humans out there? ^^ thanks!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-17-2012, 10:19 PM
Make sure that your computer meets the system requirements. Keep in mind system requirements are more of a guideline, not a "if you have at least this you are guaranteed to be able to run it" type of thing. There are millions of possible system configurations.

You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily.

After you get the game updated and get in game, you can uninstall Pando Media Booster or shut it down (PMB.exe in Windows Task Manager) if you start getting unusual lag spikes or other network issues.

You may need to update or install the latest Microsoft Visual C++ Redistributable. You may need to update your version of Windows and also update to the latest version of DirectX. You may also need to check or change your network settings.

You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software that you use if you aren't sure how to do it.

At your own risk, you may have to disable your antivirus, firewall, and other security software temporarily while you download, install, update, login to, and play the game. Sometimes the security software will block it or throttle it, no matter what you try or even if you try to add exceptions for the game files in your security software.

If you need further help, when you contact us by a support ticket, please answer the following questions:

What exactly did you try in the information presented to you?

What changes to your software did you make?

What errors did you get?

If you can not find your technical support solution on the forums, or in the support FAQs, please feel free to contact us.

You can do so here: https://support.perfectworld.com/ If you want to send us a ticket, you may have to create a PWE account and/or associate your Cryptic account to a PWE account.

Or, you can send us an email to customerservice@perfectworld.com

If you send us an email, PLEASE include as much information as you can about your problem.

Which game, where in the game, what kind of problem? Installation, download, update, connection, Windows, hardware, software, antivirus, login and similar problems are.

Thanks!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-18-2012, 06:35 AM
Disable Xfire.

That will freeze up game if your using a ATI graphics card.
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