Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Still Crashing
01-18-2012, 09:22 AM
Okay, so the game is running much more smoothly than it did last night, but it is still crashing.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-18-2012, 09:54 AM
If you could please send us DxDiag and HijackThis logs, that will help us to diagnose the problem. It'll be helpful to us if you tell us some of your computer's information, and include any screenshots of any bugs or errors that you get.

To create a dxdiag log, go to Start, click on Run (or Search if using Windows 7 or Vista), then type in dxdiag and press Enter on your keyboard.

Click on Save All Information, then attach the text file to this ticket (If on a 64bit system, look for and click on the Save 64bit Dxdiag button beside the Save All Information button).

To create the HijackThis log, go to http://www.download.com/Trend-Micro-...-10227353.html or http://www.trendsecure.com/portal/en...ols/hijackthis then download and install the program.

Click Do a system scan and save a log file, then attach the text file to your reply.

Please do not copy and then paste the text of these logs into your reply.

We'll take look at these log files and give you feedback on your issue.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-18-2012, 10:57 AM
okay, so I have both files, but I can't post attachments on here. any suggestions?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-18-2012, 11:05 AM
Quote:
Originally Posted by drakon25
okay, so I have both files, but I can't post attachments on here. any suggestions?
Submit the files via ticket at the support website: http://support.perfectworld.com. You may need to create and link a PWE account.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 04:05 AM.