So you've been to Cryptic, understand exactly what their systems are doing, and know for a fact that those are the only 2 options? That was a rhetorical question btw, because you obviously havent.
I never stated that there were only two options, just that there was a tradeoff between server stability and server uptime, as stated by Cryptic in this thread. Obviously there are more than two options. Shutting down the game and leaving it offline until the code and the equipment can be modified to handle the current load would be a third option, for instance.