It's really Frustrating when a company has multiple games with a regular and a Test server, and when one game server goes down, they all go down. Please be kind to customers. I would suggest a couple schedule changes to make the customer a little lass frustrated:
1) Stagger down time, both game wise and server wise. If they can't play one game then at least let them satisfy their desire with either the test server or one of your other games.
2) Also staggering when servers go down also allows people like myself who spend much of their day in collage, work and satisfying life's needs to not wake up tot a company telling us we have to start our day without the relaxation of a product we paid for.
I realize that you all are busting your tails off to continue to keep the game new and fun, and largely you guys are doing a great job, but these every day events where both CO and STO go down is beginning to make me wonder why I payed for 3 months of a game I can't play when I most feel the desire to.
I don't mean to sound miffed, but it just frustrates me to see a problem that has a simple solution get a simple fix that could allow everyone to be happy with the least damage to anyone.
Thank you for the fun though, and I hope that something is done so that no one has to be (or continue to be) frustrated by such a simply solved planning error.
Normally tribble is up when holodeck goes offline. Why CO and STO are sharing downtimes lately I'm unsure of though.
They are trying this new maintenance window to make everyone happy. It used to be later, which made a lot of people mad. This new one is making people mad.. They really can't win ya know :p
Yeah I know they can't win, and I hated posting it, but I tried getting up at 6 am to get some game time before my first class, but an hour jut don't cut it. Staggered downtime at least only upsets half the people half the time (Usually the people that like eating your favorite food in front of you without sharing, lol). I had already payed for 3 months each of CO and STO and then spent about $100+ on CP is the only reason I sounded off lol On the plus side I do realize they are doing the best they can, sometimes customer feedback helps shine light on a problem hard working minds and eyes can miss lol
Originally Posted by Gokkan
There was nothing wrong with the old window. This new window is during prime playing hours. Please bring the old window back.
There was something wrong with the old window, and there is something wrong with this window... BOTH are at a set time instead of varied..That means that there is a section of customers, many of which pay, that are inconvenienced without good cause.
It's is better to frustrate all the customers once in a while than to alienate half your customers all the time.... It's both common sense, good business, and what the wise call common sense. It would be nice though if NO ONE had to suffer ever, but the games (thank God) are just to good to accomplish that.