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Lt. Commander
Join Date: Dec 2007
Posts: 120
OK I've had a ticket I submitted in game setting in NEW station for 9 days. Question time::

ARE IN GAME TICKETS EVEN LOOKED AT ANY MORE?

ARE THE CRYPTIC SUPPORT SITES/SYSTEM IN USE ANY MORE?

I'm willing to be patient while things are being transitioned towards PWE infrastructure. Even my patience has it's limits. And Ive very nearly reached it.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-03-2012, 01:18 PM
Quote:
Originally Posted by fuzun View Post
OK I've had a ticket I submitted in game setting in NEW station for 9 days. Question time::

ARE IN GAME TICKETS EVEN LOOKED AT ANY MORE?

ARE THE CRYPTIC SUPPORT SITES/SYSTEM IN USE ANY MORE?

I'm willing to be patient while things are being transitioned towards PWE infrastructure. Even my patience has it's limits. And Ive very nearly reached it.
Post the ticket number in this thread, it might get seen quicker
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-03-2012, 01:19 PM
What is your problem? We may have a solution for you.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-03-2012, 01:53 PM
GM tickets get looked at approximately 6 to 8 months after they were initially filed, and usually come with a macro response that has nothing to do with your original issue.

EXAMPLE (this is not a real ticket):

HELP! I materialized inside ESD in the form of my ship, and all of my icons to beam back out are greyed out! I'm stuck in the floor!

RESPONSE (6 months later):

Thank you for playing Star Trek Online. We realize that sometimes, learning to play the game can be challenging, and we're here to help. To equip and use a Large Hypo, click your character sheet and drag the hypo from your inventory window to an available device slot...

(ticket is then closed by GM)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-03-2012, 01:58 PM
Like a computer, almost all problems can be solved by rebooting. In the above mentioned exaggeration, simply beaming out and beaming back in will fix the problem.

But the best option is:
  • Close the program.
  • Open the launcher
  • Do a "Force Verify"
  • Log back in

If that doesn't work, then come here and post a thread and give us some information beyond "Cryptic sux. The game is broke!" Believe it or not, we cannot not diagnose your problem with that description. Tell us what is going on so we can try to reproduce the problem ourselves or tell you a solution. Some problems have known fixes.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-03-2012, 02:15 PM
If your question is ' do tickets get looked at'? Then the answer is yes.
If your question is 'when' then the answer is how long is a piece of string.
if the question is 'will it be dealt with'? Then the answer is it depends if it's taken up by one of the few remaining competent people in the company and if they are allowed to get off the c-store conveyor belt of content long enough to fix it.


If it ain't game-breaking and it ain't costing money then it's consigned to the pit of despair.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-03-2012, 02:31 PM
Quote:
Originally Posted by Zoot2
If your question is ' do tickets get looked at'? Then the answer is yes.
If your question is 'when' then the answer is how long is a piece of string.
if the question is 'will it be dealt with'? Then the answer is it depends if it's taken up by one of the few remaining competent people in the company and if they are allowed to get off the c-store conveyor belt of content long enough to fix it.


If it ain't game-breaking and it ain't costing money then it's consigned to the pit of despair.
Sad, but true. Ain't that a kick in the head?

I guarantee you, if the C-Store were to go down, they would pull the plug IMMEDIATELY to fix it.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-03-2012, 02:50 PM
I would have you read my signature, as it is enlightening in this situation.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-03-2012, 03:35 PM
No I'm not going to post my ticket number. It's easy enough to find for PWI/Cryptic support to find it they desired to.

The quote in @Kyuui 's .sig has been enough to push my patience beyond my limit. And I'm gonna let PW/Cryptic have it with both barrels. As I have posted, I know things are in a transition over to PWE.

But know not even monitoring the current Cryptic Ticketing systems is totally inexcusable and irresponsible. NOTHING in the game says that you tickets will be ignored. If PWE/Cryptic doesn't want Cryptic Ticket system used. TURN IT OFF. REMOVE THE FUNCTIONALITY FROM THE GAME.

And REALLY top things off take a look at the Cryptic Support Log in page:

https://support.crypticstudios.com/user/login

Quote:
If you are a Cryptic Account user, please head over to the Perfect World Support Page for inquiries.
The underline part is a URL.to this following page with this little tidbit.

https://support.perfectworld.com/

Quote:
If you are a Cryptic Account user, please head over to the Cryptic Support Page for inquiries.
The the underlined part goes to (you guessed it) Cryptic's Support Page. Cryptic says to talk to PWE. PWE says talk to Cryptic. Who in the Sto'Vo'Kor (that's not the phrase that I want to use ATM) am I or any user suppose to talk to get my/their issue resolved?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-03-2012, 03:39 PM
Quote:
Originally Posted by Commadore_Bob
What is your problem? We may have a solution for you.
I appreciate the offer, but it is something that only Cryptic resolve.
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