Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Customer Service
02-08-2012, 07:54 AM
I'm prob going out on a limb here, but what is the standard response time after reporting a ticket?

Ive submitted a GM request ticket 10 days ago with no response as yet.

Personally, i think that is pretty appalling... Being a gold member as well, i would have thought that they would have got back to me pretty quickly?

WMD
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-08-2012, 07:58 AM
1 to 3 weeks. It depends on the priority of the ticket. The level of response depends on the group being affected:

All players
Specific Faction
Individual problem
Player stupidity

So things which affect all players get fixed first - think like the Shield Console problem - and then it goes down the list.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-08-2012, 09:39 AM
Quote:
Originally Posted by Wolvator_M_Dracutus
I'm prob going out on a limb here, but what is the standard response time after reporting a ticket?

Ive submitted a GM request ticket 10 days ago with no response as yet.

Personally, i think that is pretty appalling... Being a gold member as well, i would have thought that they would have got back to me pretty quickly?

WMD
they support here is in a word, bad, then when things get bad, it gets worse. Personally I think they should hire either a whole new company to do their support, if they do it internally, or 2nd, give it all to PWE now, and hope they do better.

But then again, when things like my signature get said. I wonder about PWE too.
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