We are investigating an issue where some Gold Members may not have received their additional character slot -- details here.
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions, please read this FAQ.
Once you start a Foundry Character, the only way to customize it, is to create a project starting at ESD. Run the Project, and you will be able to 'play' the character as normal in a closed instance. You can run all the normal missions, visit the tailor etc. from INSIDE the foundry.
Your foundry character is totally separate from your normal characters and can only be used / played / leveled in a foundry mission you create and alone in the universe (basically single player).