Hello guys an gals! I have a rather strange issue here, well, maybe not soooo strange, but hey, this is STO right? Anywho, I've been away from the game for over a year, decided to come back when I heard it was F2P and I'm enjoying reuniting with old friends, etc., however I wanted to make a new char., mess about and generally have some fun, but I have an issue...
I can log into the game, play for hours on end if I wanted to, but that's what an existing character. If I want to make some content, same thing, can log in, futz around for god-only-knows-how-long, save and return to login screen but if I want to make a new char., now that's a totally different thing.
When I get to the create new character section, I have to hurry through or get the boot. It doesn't seem to be on any specific timeframe or anything like that and it's certainly not my ISP as I mentioned above, but instead, it's something totally different. In order for me to actually make a new character, I have the tedious job of starting, saving and after I make just about any change, I must save my progress or fear the boot without saving my new changes. I have to rinse-wash-repeat until I'm finished with the character and am able to finally log into the game to play. Once I get into the game, everything's fine and no more booting, only during character creation.
Now, here's what I've done so far on my computer (Winblows 7 Home):
1. Disabled my AV
2. Disabled Winblows Firewall
3. Disabled Winblows Defender
4. Turned off UAC
5. Tried to run startrek.exe as admin
6. Tried to run startrek.exe as winblows xp and everything in between
Nothing seems to work, no matter what I have to save, get the boot, relog, make some progress, save, get the boot, etc. Obviously it's not totally broke, ie: can't do it at all. But let's face it, my "solution" sux and frankly who wants to go through that crap just to make a new character? On average, it takes me around two or so hours to get through this just so I can play a new character.
You can try running the game in a lower resolution and lower visual settings while trying to do the creation part and see if that helps.
Many firewall and antivirus programs don't let you really disable them all the way.
You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software that you use if you aren't sure how to do it.
After you get the game updated and get in game, you can uninstall Pando Media Booster or shut it down (PMB.exe in Windows Task Manager) if you start getting unusual lag spikes, system resource problems, bandwidth issues, or other network issues. Info about pando issues: https://support.perfectworld.com/app...tail/a_id/4042
You may also have to disable, shut down, uninstall, or disable any: torrent, keyboard/mouse, web browser toolbars, video/screen capture, gamepad/input device, multimedia, Instant Messaging, voice over IP, web browser games, other games software applications before downloading, installing, updating, logging into, and playing the game. Basically shut down all non-essential programs.
Thank you Darth for your quick reply. I'm going to go ahead and ditch Pando then see what's up. That's pretty much the only thing I haven't done mainly because I wasn't too sure what Pando was being used for. Since the game is totally up to date, I'll ditch it then come back to report any findings.
EDIT: I totally removed it, no dice, same disconnect issue remains.