If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Currently, the Star Trek Online Holodeck Server is down. We are aware of this issue and currently working on bringing the server back online as soon as possible. Please keep an eye on this page for any updates and notices on when Star Trek Online is available again.
UPDATE: ETA as of this edit is 30 minutes from now, give or take.