Ok, I have a friend who wants to get back into STO. She hasn't played it in 18 months.
All iknow is her handle thru the fleet she's a part of. Shes got hte email address that she signed the account up for but the account is discontinued and unrecoverable.
What's the process for retreiving her account? Can she do it by quoting the retai key, old email and handle to support? Is there an automated form that can do this or does she have to wait for cryptic the old fashioned way?