Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
03-09-2012, 03:06 AM
Good to hear that. Thank you for the information. Hope it can be resolved.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
03-09-2012, 03:43 AM
actually, I think it's a hamster of borg injecting assimilation nanites to assimilate the assimilators which assimilate us into STO
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
03-09-2012, 04:22 AM
Sounds like a heap of work. to chase it down. Good luck
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14 Thanks for update Reptic.
03-09-2012, 04:24 AM
We appreciate having been kept informed
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15
03-09-2012, 04:28 AM
Quote:
Originally Posted by Rehpic
The free to play launch of STO was supported by a substantial upgrade to the hardware used to run the live game, and that hardware is more than adequate to support our current user load, which is substantially higher than before f2p launch.

We have had 6 database crashes, which have brought the game down, over the last month. In 3 of those cases we deployed an already scheduled patch and were able to cancel a scheduled downtime.

The crashes are occurring because of a software bug which is corrupting a data structure used to keep track of large chunks of memory that are being kept around for future use (the term of art among programmers is "Heap Corruption"). These types of bugs are often the most subtle and difficult to track down in large software systems. The crash only occurs after 3-4 days of running under heavy load, and despite our best efforts we have been unable to reproduce it in the lab.

We have had a dedicated team working on this problem since the first crash, including most of our infrastructure programming team, myself, Stephen D. (back in the CTO chair!) and other programmers we pull in as needed. We have been trying to reproduce the crash, studying all code changes from the last couple of months, spending days examining crash dumps, and adding new code to help diagnose the problem in every patch.

With every crash we gather more information and get closer to a solution. The reason for the extended downtime today was that we decided to debug the live database when it crashed, rather than examining a crash dump after the fact. This allowed us to get more information and test some theories in ways we could not do when examining a dump after the fact, so it contributed to getting us to a solution faster.

I just wanted to let you all know that we are working hard on the problem (it is almost midnight here!) and are making progress towards a solution. We have the resources we need, namely the people who know the code the best.
Well I dont know if this will help but on My Tandy 1000 I use for this game I have to "defrag" or my computer slows down. Have you all hit defrag?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 16
03-09-2012, 08:18 AM
Quote:
Originally Posted by Lucky_13_X
We appreciate having been kept informed
My sentiments exactly.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 17
03-09-2012, 08:21 AM
To loosely quote The Wedding Singer (the movie, not the crappy play):

That information could have been useful YESTERDAY !!!

I'm just confused on why you guys didn't just tell us from the start...or just admit F2P is the cause of this plague.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 18
03-09-2012, 08:22 AM
Quote:
Originally Posted by Roach View Post
Sounds like a heap of work. to chase it down. Good luck
I see what you did there
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 19
03-09-2012, 08:28 AM
Huh, fascinating! Thanks very much for the information, Rehpic, and here's wishing you successful and quick bug-hunting!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 20
03-09-2012, 08:32 AM
Quote:
Originally Posted by Mirror-Master
Interesting problem. We were all thinking there weren't enough hamsters but that's not the case. I hope you guys are able to figure out the corruption issues soon.

Until then, Engage the Emergency Caffeine Generators! Sounds like you need it.
The problem is that one of the Hamsters, is a TOR SPY... Ham'Maul'Ster

...and They haven't been able to figure out which one, cause the rest are to terrified to snitch.

It's probably gonna take sneakin' in Ham'QuiGon'Ster, to weed the Dark-Side out of the system.

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