Getting ****ing old PWE, fix your issues. Sad that I could call your so called Unexpected Downtime before you even had a chance to post in the forums.
Get your act together before you start losing all of your paying customers.
Gold members need some kind of reimbursement. This is getting ridiculousness. You maid enough money off the lock boxes to pay people and buy hardware to keep the game up. You're just going to drive people away from the game if you keep this up.
Gold members should get a month rebate or 800 stipend for 1 month.
Cryptic, a lot of us are professional nerds and probably make more money than you do for doing the same kind of coding. What in the Sam Hill is the issue? Is it server capacity or are you oblivious to the idea of alpha and beta testing? Why do you keep adding new content when the old content is crashing the server multiple times per week? I frickin love the game and that is saying a lot because I absolutely hate RPG's but Star Trek is frickin' awesome and I like blowing stuff up with my assault cruiser. I'm sure there's at least a single digit percentage of the player base that would be competent and happy to look at your code and see what is so unstable about it. I desperately want this game to be awesome and successful.