Ok, really? Over 2 hours? And on a game that's been out for years>
I get that running a server can be hard, but imagine if your fridge crapped out every day and you had to make due with a response like "my job is hard." I'm a DBA, and if I brought down all our systems every day for an hour, I'd get fired. People would get seriously PO'd. If this is a product like any other, why does it get preferrential treatment? Could you imagine getting an NES cartridge as a kid and being told "it'll be unplayable every day," or getting a fridge that broke daily and having to make due with responses like "but it's hard."
Cusomer service and satisfaction are extinct. I'd recommend that any Gold members switch to F2P. After all, it's not like your money is being invested in the product or anything.