I have an older machine which can barely handle the graphics in STO. I usually run on the bare minimum settings and do OK, and often use safe mode to further enhance framerate. Please accept the following suggestions for those of us who like your game but have crappy machines;
First, please set the safe mode option to a saved option. Its annoying to have to check this every time I log in.
Please default safe mode or low resource users to the lowest populated instances they happen to be in- unless they're in a group.
Please clean memory when loading new areas. I have noticed my computer bogs down after an hour or more of play. this is easily remedied by restarting the game, but would be nice if I didn't have to...
I'm no techie, just seems to me that these suggestions might be effective and easy to implement.