Go Back   Star Trek Online > Support > Gameplay Bug Reports
Login

Notices

Reply
 
Thread Tools Display Modes
Lt. Commander
Join Date: Dec 2007
Posts: 120
Last week, I put up a purchase order for C-Points in the dilithium exchange. After the patch, my order was "stuck" and I can't cancel it. It keeps stating: [CurrencyExchangeFailure] Failed to cancel Dilithium Exchange offer. Internal error.

So, I put in a ticket and after 6 days, I finally get a reply from GM asking me if this is still a problem, I answered yes, and waited another 8 hours before I was told to send them a screenshot.

It would be nice if you told me where to send the screenshots to!

Anyone know?

Cryptic really has to improve their GM system, this wait time for message replies is ridiculous.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
03-21-2012, 06:49 PM
I would suggest uploading the screenshot to something like Flickr, or Picasaweb, or similar.

Then copy/paste the image link in your ticket.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
03-21-2012, 07:09 PM
Thanks for your help, it took a whole 3 minutes for the community to respond constructively, as opposed to the 5 day initial wait and the 8 hour reply time...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
03-21-2012, 11:53 PM
If you submit a ticket via PWE's website, you can also attach a screenshot directly to the ticket submittal form itself.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
05-19-2012, 07:28 AM
It has been almost a month for me and this is still not resolved. I submitted a ticket, got an unhelpful response and they close the ticket as "Solved". Great.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
05-19-2012, 07:56 AM
Might be helpful if you mentioned what the support ticket number was.

Please note that I said might....

edit: I have a local Gallery install set up just to send in screenshots. Comes in handy.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
05-20-2012, 10:44 PM
In that case of 'unsatisfactory response', email PWE customer support directly with the header [ISSUE UNRESOLVED] or something similarly serious.

That's the only way to get them to look at the matter again and hopefully note the seriousness of it from the subject matter.

I have had good response from them regarding account hacks, gameplay bugs, etc by marking it with a header and sending emails to PWE support directly.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 05:50 PM.