Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 cant login
03-25-2012, 02:59 PM
Hello,

i tried to login to the game, but it wont allow me i cant choose the "choose account type Cryptic" i click but nothing happens, and on perfect world i get password incorrect?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
03-25-2012, 04:56 PM
Try exiting and reloading the game. If it still doesn't work, restart your computer. If that doesn't work, submit a help ticket.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
03-25-2012, 06:00 PM
Try deleting your cookies and temp internet files

That fixed it when that happend to me
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
03-26-2012, 03:24 AM
tried both, i can just login fine to website and forums, but not the game

http://st-gb.de/pics/cryptic.jpg

this is it, i cant click the damn Cryptic button, he doesnt switch.. tho i played like 2weeks ago
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
03-26-2012, 05:34 AM
noone.....?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
03-26-2012, 06:13 AM
Quote:
Originally Posted by Heffernan View Post
noone.....?
Did you go to Start -> Control Panel -> Internet Options to delete the cookies and all that? The game's login window uses Internet Explorer so deleting the cookies from another browser won't make a difference.

I've never had this problem so I'm really not sure what it could be. There is a possible work around but I recommend against it. You can navigate to the game's directory and launch the Game Client. This basically brings you right into the game. However you'll never get any patches and eventually when a patch is released you won't be able to log into the game and might get a "version mismatch" error.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
03-26-2012, 06:25 AM
deleted both Firefox and IE History cookies etc.. still nothing.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
03-26-2012, 10:31 AM
Tried Reinstalling, didnt fix it, and theres just the "Star Trek Online.exe" in C:\Program Files (x86)\Cryptic Studios wich is the launcher :/
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
03-26-2012, 10:57 AM
When did you create your account?? Using the Cryptic Password only applies if you created your account before the start of F2P...

If you created your account after F2P start, and you're getting a Password error on your PWE account, you should go to the PWE site and try to change your password (or get support changing your password) there...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
03-26-2012, 11:19 AM
account created jan 10 and i have onlya crypticaccount no PWE
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