If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
The DOff (Rulian, if i remember correctly) herself is not unique, so you can have multiples. The mission to retrieve her, however, can only be done once per character. I have 4 of her on my main, but I had to mail the other 3 from my alts.