A Moderator deleted your thread. Mods only deal with forum issues. They don't deal with game issues, and so can't give you an answer. For game issues you'd need a Dev. The best way to contact a Dev is via the Support Ticket system, or Email, but that takes several days. The Support people at PW have 14 games to cover with millions of players, so problems are dealt with via a first-come, first-served system.

The rules on posting in these privately owned forums have been posted a while and stickied.

Your old thread wasn't deleted because people didn't want to help you, and writing an explanation to you and then deleting the thread the explanation in doesn't exactly do anything. It was just removed because it broke the rule, that's all. Reposting like you have without putting up your email address (or breaking any other rules) is perfectly fine.

As to your problem, basically what cosmic1 said.

I hardly consider handing out an overinflated fiction currency a "payout". CS can only deal with account issues. In-game stuff has to go to the GMs. And if you lost 88Mil CP due to your stupidity, too bad. They actually know what happened to it. "Someone stole it!" isn't an excuse when they can see you spent it on a stack of Master Keys.

You subscribed to Gold AFTER you realized there was a limit on Silver accounts. By my accounting, CS went beyond their normal role in giving you back anything, IMPO.

I was just going to look for that post, myself, as I remember the OP originally posting it. Yeah, Cryptic went above-and-beyond on this one. The OP was Silver, sold past the cap, then tried to upgrade to Gold to get it back. technically Cryptic didn't need to give the OP back anything.

Yeah they take forever for the initial response. I almost went to the forums because it took 4.5 business days for the initial response for one of my tickets... BUT once I had them on the hook, we were practically instant messaging via email... it was an interesting turn of events. So just assume they have a long queue. And remember... BUSINESS DAYS. Sat and Sun and holidays don't count

In addition... I had to re-explain the situation twice where if they did some checking the first time they would have not needed me to explain it twice. Eitherway they did resolve my problem much to my liking. Just have to be a little more than extra patient.... if they could get the initial response time down... my customer service experience wouldn't have been that bad in my particular case as you always end up repeating yourself till your blue in the face with any customer service rep when a complex situation arises.

Is anyone else having issues with PWE's support response time, they quote 3-4 days (which is not acceptable to begin with in my books, i used to do Customer support via e-mail for companys, and it took 2 days max to get back to most customers)...it has been nearly 17 business days and no word about it saying that i am not eligible for a 400 day vet reward, when i have have been subscribed for 835 days....also about a billing issues in my other threads, just want to know if others are having issues or it is just me

We'd answer but we would probably just get banned for doing so.

I hear all of your frustrations in this thread...I am still waiting to hear back about about an issue with my account where thought the game says I am a 700 day veteran (I am higher but that is what the token says) it won't let me access a 400 day captain's yacht...but that is the minor ticket...my more pressing concern is that PWE did not bill me for my subscription on the 8th like they should have, I had to manually put it through the site and reactivate my subscription for the third month in a row...


This was on August 9, yet the site says it will bill me again on August 17...so according that I am being charged another month's subscription with only a week played...plus the 500 zen stipended didn't go through i hear your frustration, and only hope they get back to me soon.

Oh i hadn't realized :S still it is a frustrating situation...that I may be billed again next friday for only a weeks worth of pay for 15.44, that doesn't seem right