Lt. Commander
Join Date: Jul 2012
Posts: 232
# 151
08-15-2012, 07:50 AM
"normal" would be getting a generic reply after 3 or 4 days.
As you didn't get that one, that's a good sign, they're probably actually working on the problem.
Which ... "normally" will be done within 2 or 3 weeks.
Community Moderator
Join Date: Jun 2012
Posts: 1,659
# 152
08-15-2012, 08:32 AM
Quote:
Originally Posted by zeuxidemus001 View Post
Any chance I can get the issue resolved that isn't resolved but all the tickets I put in say that it is resolved regarding having to retype my username everytime I switch characters?

The issue is so frustrating this is the best way I can possibly address this problem without violating the don't discuss your correspondence rule. All I can really say is tickets say resolved but they aren't and I still have the problem.
That's not an issue a GM can address; that's a game bug, it affects everybody. Bug reports never get any player communication unless they need more info to reproduce it, and for this one, I assure you they know about it.

If you're opening Bug Reports, you'll never hear anything about the resolution. If you're opening GM tickets, they'll probably give you a canned response that they're forwarding it to the developers, they'll move it into the Bug system, and you'll never get another response.

Watch the Federation News Network forum for patch notes; some day that will be fixed and probably mentioned in the patch notes before it loads. It'll go to Tribble first of course, so if you're testing there, you'll see it before it hits Holodeck. I have no idea what the current status of that bug is though.
Ensign
Join Date: Aug 2012
Posts: 2
# 153
08-15-2012, 08:40 AM
Quote:
Originally Posted by flekh View Post
"normal" would be getting a generic reply after 3 or 4 days.
As you didn't get that one, that's a good sign, they're probably actually working on the problem.
Which ... "normally" will be done within 2 or 3 weeks.
2-3 weeks seems a tad long. That's pretty horrible turn-around time.

Oh well.
Rihannsu
Join Date: Jun 2012
Posts: 1,176
# 154
08-16-2012, 08:52 AM
pwebranflakes - i've got an email telling me to send some info to prove myself.

so i have sent all the required information on Wed, Aug 15, 2012 at 9:27 AM

no response yet..

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Survivor of Romulus
Join Date: Jun 2012
Posts: 70
# 155 Unable to log in at all.
08-16-2012, 09:38 AM
Now I know the forums mods will try to move this to tech and support but we need a dev response and nobody is bothering to look at the Tech forums.

Currently a lot of players are unable to log in the game, we cant even get the launcher to load.

Whats happening is the updating launcher window tries to connect and after 2 times just says:-

"Unable to establish connection to Patch Server. Please check your Internet connection. If problems persist, please contact Technical Support."

All you get is a cut and paste response from the knowledge base and still no closer to being able to waste RL money on a Regent.

Are more people having this issue here and can a dev or techie, assuming you have any anymore please tell us a real fix or a workaround please.


Original Join Date May 2009 - Real 1000 Day Veteran
Captain
Join Date: Jul 2012
Posts: 1,285
# 156 Pathettic Support
08-16-2012, 10:35 AM
Alright a growing number of us are having patch server issue. We can't even get into launcher. The only recourse is either email or post on the forum for tech support. When the due answer it's basics that most would have tried before asking them and they don't EVEN HAVE A PHONE NUMBER TO CALL> I WANT TO HAVE AN ACTUAL CONVERSATION WITH THEIR TECHIES. G E T A P H O N E!
G E T A P H O N E!
G E T A P H O N E!
G E T A P H O N E!
G E T A P H O N E!
G E T A P H O N E!
G E T A P H O N E!
G E T A P H O N E!
G E T A P H O N E!
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 157
08-16-2012, 11:04 AM
Quote:
Originally Posted by averydd View Post
Now I know the forums mods will try to move this to tech and support but we need a dev response and nobody is bothering to look at the Tech forums.

Currently a lot of players are unable to log in the game, we cant even get the launcher to load.

Whats happening is the updating launcher window tries to connect and after 2 times just says:-

"Unable to establish connection to Patch Server. Please check your Internet connection. If problems persist, please contact Technical Support."

All you get is a cut and paste response from the knowledge base and still no closer to being able to waste RL money on a Regent.

Are more people having this issue here and can a dev or techie, assuming you have any anymore please tell us a real fix or a workaround please.
I saw your other thread and passed along the tracer information. We have players in-game so this may be a localized issue. Either way, I apologize you are having this issue but I have let the team know to investigate.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Rihannsu
Join Date: Jun 2012
Posts: 1,176
# 158
08-16-2012, 12:28 PM
to pwebranflakes:

so now i am authenticated and verified as an owner, and i got to a GM which is telling me he fixed it and my new email is all set up.

the problem is - this website (my account) still lists the old email (not accessible),
and when i try to log into the game the account verification one time code is also being sent to some another email (probably the unaccessible one)

anyways ty much for any help you gave me here, pls kick them once more

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Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 159
08-16-2012, 04:02 PM
Quote:
Originally Posted by duaths1 View Post
to pwebranflakes:

so now i am authenticated and verified as an owner, and i got to a GM which is telling me he fixed it and my new email is all set up.

the problem is - this website (my account) still lists the old email (not accessible),
and when i try to log into the game the account verification one time code is also being sent to some another email (probably the unaccessible one)

anyways ty much for any help you gave me here, pls kick them once more

You can manage your Account Guard settings by going to the "My Account" portal (click "My Account" while logged in, at the top of the page), and then click on the link that says "Account Guard".

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Rihannsu
Join Date: Jun 2012
Posts: 1,176
# 160
08-16-2012, 05:10 PM
Quote:
Originally Posted by pwebranflakes View Post
You can manage your Account Guard settings by going to the "My Account" portal (click "My Account" while logged in, at the top of the page), and then click on the link that says "Account Guard".

Cheers,

Brandon =/\=
i know.. but ACCOUNT GUARD SENDS A EMAIL WITH AN One-Time Code ON AN NON EXISTENT EMAIL AGAIN ! SO ILL NEVER GET IT!


An email containing an authorization code has been delivered to the email address associated with your account.

Select "Save Browser" to not receive this prompt the next time you log in from this web browser.


i was trying to change the address myself, but the process sends an email to the last address - with an authorisation link!
i cannot click and authorise the change myself, cause the email doesn'T exist


so i need a guy at mysql computer to check my tables and put a new email in every table associated with my account. and set it as authorised.


once more - i cannot change it myself, cause for that i would need to access the non existent email, which is why i have sent a ticket in the first place.

eh, would i be here trolling if i could be ingame?
sry bran, i know there are people, and my english may not be the best, but im no computer noob unable to read instructions in the account management.

so once more - that there are no more questions:

1 - had an domain, email, STO account = happy camper
2 - lost domain rights cause stupid CC problem + vacation
3 - NO ACCESS TO THIS EMAIL, DOMAIN
4 - tried to change email in the account management and account guard,
but apparently your system NEEDS an one time code or authorization link click which is being sent onto the previously registered/used email, which in my case doesn't exist.

5 - written ticket
6 - nobody seems to understand where the problem is, after 4 days of very lovely communication... (thx =) )
7 - getting enraged, very sad and amazed at once..
8 - GM told me there is the new, functioning email associated with my account (probably cause i have been trying to change it),


but the webpage and game-login say otherwise.

they are still sending all authorisations to the old non existent account,

and the webpage is also still showing it as my registered email.


this needs to GO.

So somewhere in your database there still is a change which needs to be done.


pls ask someone to check the database itself, not some backend admin panel. there has to be a glitch somewhere, a one-click problem. perhaps a boolean click authorised: yes/no..

thank you

ps - and yes im cleaning my cookies

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Last edited by duaths1; 08-16-2012 at 05:43 PM.
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