If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
In case you never bothered to look around the forum, PW takes forever to answer support tickes, whether you are in the EU or not. If you get a reply in 2 weeks you're lucky. It has nothing to do with your location. It's about a few PW support people doing support for 14 games at the same time.
Hi last night i signed up for the 3 months gold for both myself and my girlfreind , and it was all good both accounts were active, however today my account is inactive again, and my paypal transaction is missing aswell, but i do know that it went through because the sto account was acvite. and unfortunatly the pwe help sofar isnt much help. please can somone help me
EDIT from PWE_BranFlakes: Please see the OP of this thread for information on how to get support Our Billing team will be able to investigate. Thanks!
Last edited by pwebranflakes; 08-17-2012 at 11:29 AM.
I created a ticket 4 days ago in game, and I still have not received a response! I tried to do the same on the website under support and your drop down menu for product does not work and nothing happens when I select star trek online, and to make matters even more annoying according to the Ticket History on your site it shows that NO ticket was raised.
I was away from STO for nearly a month and when I returned I have had SEVERAL items listed on the exchange gone missing, they are not in my mail or in any of my banks.
I am a paying subscriber and have been for years now, I am not a F2P player and I am very disappointed in the service in regards to this issue.
If no resolution is met, and if my items are not returned then I will cancel my subscription and that of my partner.
the items were still listed on the exchange prior to the Tholian Lock Boxes going live.
I don't mean to have made this issue "Public" however with not being able to raise any feedback from STO I am left with no choice but to do so.
I understand that you may sanction me with a warning or ban for posting a private matter on the forums however as I have stated above I have tried to get somewhat of a response from STO/Perfect Worlds, if I am sanctioned then it pretty much shows how much STO/PW rspects and views their paying customers.
Last edited by tdjohnston; 08-20-2012 at 03:26 AM.
PW Support covers 14 different games and they deal with Tickets on a first-come, first-served basis from all those games - and they don't work on weekends. 5-7 "business" days is far more likely a time-frame to get a reply.
Which mail did you check? Your in-game mail is no longer linked to your forum handle. Did you check to see how much EC you have as these items may have been sold? If you have reported the Exchange as spam, then this could also be a possible reason as to why your stuff has gone missing.
Could someone have a check whether the tech boys are actually looking at the issue where players cant get the launcher to load, the patch server issue has been going on over a week now and its starting to become a real let down on the service we normally get.
Yes it's only affecting a small minority right now but more and more people arent able to get past the auto patch on the launcher, so it gets to trying to connect 2 times and then gives up
Original Join Date May 2009 - Real 1000 Day Veteran