Lifetime and been so for a couple years. I also dump a huge amount of real cash into the game in Dilithium and other resources each month. ZERO customer support yet they are happy to take my hard earned money. Yeah. Not a happy "Paying" subscriber.
If that's the case how about a little customer service and a response from a real person. "Yeah we know about it and are working on it." Nope, even their paying customers don't get that kind of professional curtsey. I shudder to think how badly they treat the F2P folks. I tell you all, if they lost their license to the IP and another company picked it up, I would never play another Cryptic/PW game. as it stands, I stay only because I am a fan of Star Trek.