Community Moderator
Join Date: Jun 2012
Posts: 2,190
# 791
05-09-2014, 10:15 PM
Quote:
Originally Posted by exarch1701 View Post
I have used all the official channels to try and contact anyone on your support team. I have gotten nothing in reply. Hence, why Im here in the forums. I have submitted tickets, tried the twitter and facebook for the game. Nothing. So what am I supposed to do?
You just got banned an hour ago and I'm assuming just submitted a ticket an hour ago. The GM team needs a bit more time than an hour.
Volunteer Community Moderator for the Star Trek Online forums
My views may not represent those of Cryptic Studios or Perfect World Entertainment
If you wish to speak to someone on the community team, file a community support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
Contact: Twitter | Line Messenger: askray113
Ensign
Join Date: Jun 2012
Posts: 8
# 792
05-09-2014, 10:23 PM
Quote:
Originally Posted by askray View Post
You just got banned an hour ago and I'm assuming just submitted a ticket an hour ago. The GM team needs a bit more time than an hour.
Thats all fine and dandy, but it says in the FAQ section of the website that banned accounts WILL be sent a email on why. Im still waiting on this email.
Ensign
Join Date: Jun 2012
Posts: 8
# 793
05-09-2014, 10:25 PM
Or anything for that matter. As for how long it takes to reply to a ticket, perhaps you can shed some light on why its taken 2 weeks for them to reply to my previous ticket, and almost 2 years to reply to my first ticket. Which is STILL open, I might add.
Ensign
Join Date: Jun 2012
Posts: 8
# 794
05-09-2014, 10:37 PM
Look, Im not trying to pick a fight with you. I just would like to know why. I was playing the game, was doing a PvE, and then boom. Banned.
Community Moderator
Join Date: Jun 2012
Posts: 2,190
# 795
05-09-2014, 10:49 PM
As it states in my signature, I'm a volunteer not a paid employee of PWE's GM team and as such, I have no access to why your account was banned, for how long and so fourth.

You will have to wait for them to get back to you on your ticket.
Volunteer Community Moderator for the Star Trek Online forums
My views may not represent those of Cryptic Studios or Perfect World Entertainment
If you wish to speak to someone on the community team, file a community support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
Contact: Twitter | Line Messenger: askray113
Ensign
Join Date: Jun 2012
Posts: 8
# 796
05-10-2014, 09:42 AM
Well, its been over 12 hours since my ban. Still no notification email, and still no response from support.
Career Officer
Join Date: Jun 2012
Posts: 778
i can play on my other toons but not maiin for some reason

Last edited by sean2448; 05-30-2014 at 09:42 AM.
Republic Veteran
Join Date: Mar 2014
Posts: 5
This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~Askray

Last edited by askray; 06-02-2014 at 10:17 PM.
Lt. Commander
Join Date: Oct 2013
Posts: 171
# 799
06-08-2014, 04:14 AM
I hope everything got straightened out for you by now, exarch1701, and I'm sorry that you have not been treated with the respect you deserve.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 05:21 AM.