I remember that my e-mail account was accessed by someone in Dec 2010, and my WOW account Was hacked and mined for resources too (I was dumb enough to have the same password for all three, yes I know). At least I know where they got my details from now!

[quote]I'm all too aware how hacking works.

My impression was that this was security breech discovered earlier in the life of the game and just now revealed to the public after having been sealed. A pratice not at all uncommon in both the Government and private sectors.
If thats not the case then I offer my apoligies to Cryptic for getting the wrong impression from the numerous threads on the subject that led me to believe we playerws had been the last to know and after the fact.
I don't expect or believe in the Hack-proof system, my being letdown was over the impression we where the last to know. Seen enough corps and departments over the years cover there own butts first and securing victoms last to have a strong distaste for such pratices. It has colored my view to the negative in these situations.

As a matter of habit, security is utmost concern for me at all times. I may be getting easily spooked in my older age and biting before I bark in this situation.
If the breech was just recently confirmed and not a hidden secret before being quelled, then I can hold no ill will to Cryptic in how they handled it.

I can log into the home page with the new password.. but my account is still not accesssable in game. I go to log in and it is still giving me a problem and I am not the only one experiancing this. Another member of our fleet can log into the cryptic points end and nothing else.

Don't forget to select either accounts if you remember your type. Perfect World or Cryptic Account.

S yesterday I got one of those emails....so what exactly happened to my information...

Go to crypticstudios.com and read the notice. It's best to get it from the source instead of from a bunch of us who are theorizing...

Had something like that happen too. My new password let me in and out of the forums for one thing.
This morning, I found I couldn't log back into the forums, again tried the link Branflakes put in. This time it actually worked right. I was logged out of the forums every time before. It would except a change here. All I can say is keep trying.

I want to keep this on the front page! This is Day 2 of me being locked out of one of my accounts (this one was created well after Dec. 2010 and not affected). It's not just a simple password reset. The account is GONE....the system does not recognize it. I've sent a bug report from this account for it (not ackknowledged yet) and an email to support (also not acknowledged yet). Does PWE have ANYONE actually working in Customer Support? I realize that one person may not sound so important but I'm a Gold Member and have played this game loyally, supporting it with not only my payments but C-store purchases on both accounts. Yet, there seems to be nothing being done to correct this issue for many of us affected by this totally unnecessary action.

Although it's been done and there's no going back, couldn't you have just sent an email telling us to reset our passwords, maybe done something that tells us it's expired and we need to reset it on the launcher, or I dunno, maybe just left it alone and let us change the info instead clumsily deleting or scrambling who knows how many accounts and then not immediately and urgently correcting the problem? This is customer service ?

Somewhat annoyed here. Tried to logon and couldn't, so came here and read BranFlakes post, fair enough, its good to see they are taking action, though more than a little unnerving to see it took a year and a half to find the intrusion.

My issue is that firstly, I didn't receive the email from Cryptic informing me of the problem (perhaps I wasn't affected in the hack but then why lock my account without telling me?).

Secondly, having followed BranFlakes' instructions and used the reset password link, nothing happened. No email (yes, I checked my spam folder), I wasn't logged into the forum (I couldn't as it said my password was incorrect). I tried the forgotten password link several times, still no email, tried the forum's forgotten password link, still no email.

Decided to leave it a few hours, just in case their system was overloaded and taking time to process the password reset requests, still no email.

In desperation, I noticed a link to the Champions-on-line site to reset your password. Now I don't have a Champions signon, never tried that game but followed the link and got the reset email virtually straight away. What's going on with the other password reset links?

TLDR - If you try the STO reset link and its not working, try the Champions one, it just may work, even if you don't have a champions account.

This information may have been imparted elsewhere in this thread but I haven't got time to read all 60 pages. Any chance a mod / BranFlakes can edit the OP and add the suggestion to try all the reset links if the one you first try doesn't work - might save other customers from needless frustration. EDIT: Or even better, fix the STO reset link so that it works!