always best to provide as must data as possible.
include a dxdaig report on your system. post acrross several posts if needed.
include a results of a
and a nettest
For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
Sounds like you're another person having issues similar to me, which are detailed here http://forums.startrekonline.com/sho...d.php?t=265319 I dont know what the problem is yet but I'm trying to work it out. However as cout posted I have found being in 'beta' D3D11 mode that the game is more stable.