Lt. Commander
Join Date: Dec 2007
Posts: 120
I cant access my original account (picardalfaone) and it has realy been annoying I was a vice admiral and a life time subscriber got any ideas on what happened to my acount?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
05-05-2012, 06:24 AM
Cryptic reset the passowrd on all accounts because of a security issue. You will need to log off the forum then use the forget password option to reset your password.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
05-05-2012, 06:44 AM
Quote:
Originally Posted by PegasusMD
Cryptic reset the passowrd on all accounts because of a security issue. You will need to log off the forum then use the forget password option to reset your password.
That was the first thing I tried but I will try agen
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
05-09-2012, 08:12 AM
it has not worked
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
05-09-2012, 05:40 PM
It will work, it worked for my super old account I made during the Beta and finally decided to give the game a try after it became Free to play.

Also remember your account name is probably different to the name you chosen, I found that a bit confusing at first. KDStudios isn't my actual username for this account. That took some getting used to.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
05-09-2012, 06:07 PM
Save yourself the harassment of trying to go through the password reset nightmare when it still won't reset for you and then you decide to try the support ticket way.

http://forums.startrekonline.com/sho...d.php?t=268493

If you follow that link you can see what some other poor sap had to go through trying to get his fixed when the password reset hasn't an option or wasn't working as some others have mentioned. There is a number to call customer support at the bottom of that forum thread.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 02:43 PM.