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Lt. Commander
Join Date: Dec 2007
Posts: 120
Tried paying with a Visa gift card for 2000 C-Store points, I get this message. I bought a 25.00 dollar gift card specifically for these points so I could get the MVAM Escort. What the heck????
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
05-03-2012, 12:49 AM
Im unable to purchase c-points too.... wtf?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
05-08-2012, 11:39 PM
VISA gift card FAQ

Quote:
Can I use my Visa Gift card for online or phone purchases?
Yes. However, to make an online or phone purchase, you will need to register your card. You can do this by either calling the issuer, or by visiting their web site.
When you make an online or phone purchase, the name, address, and phone number you use will need to be exactly the same as the information you provided when registering your card. If the information is different, the transaction may be declined.
You can verify or update your information by visiting the card provider's web site, or by contacting them using the toll-free number provided in your card documentation.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
05-09-2012, 04:01 PM
Hi guys! I've just bought 500 cryptic points, but the e-mail I recieved states:

"This email is to confirm that you have purchased 500 Cryptic Points for 4.00 GBP. Your new balance is 0. To manage your points, please visit https://www.startrekonline.com/user.

Thank you for purchasing Cryptic Points. Happy shopping!"

New balance is 0!!! I visited the link, clicked support, but it wants me to sign into my perfect world account before I can submit a ticket, but I don't have a perfect world account, only a cryptic one!

If any-one can advise me as to how I let someone who can do something about this know, please let me know!

I just want what I've paid for!!!
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