Help!

The game will not even launch. I have tried everything that I can think of in order to get it to work. It started yesterday when I kept losing the connection to the game. This morning, I was able to log in ONCE, but got disconnected at character select and have been unable to run the launcher since.

I have tried tracert - This times out, there is no path available to the patch server.
I have tried nettest.exe, and all ports that are >7000 time out consistently.

My internet does not appear to have problems, as I can download from ANYWHERE else at ~20 mbit/sec.

Any advice or relevant information you can give will be greatly appreciated.

This can be a routing issue on the side your internet service provider. But i recommend to re-start your router just to exclude possible problems on your side. Also check your firewall settings.

its all good man i havent been able to log on since last thursday and have gotten no help nothing wrong with my pc but yeah its like they moved and just didnt send out the address same problem here if i dont get answers soon im just going to another game with less issues ive been playing off and on since feb 2010 so yeah im upset i cant get on and the biggest help ive got is upgrade your mainboard and cpu lol right im basically getting a new computer cause some one fell asleep somewhere i dunno

If 'Trace Route' doesn't work...

• Either your ISP gateway routing table is messed up (unlikely, but still possible)
• Or you have a Firewall configuration issue (likely)

If it isn't a Firewall configuration issue, then you should contact your ISP and ask them why you can't establish a connection to the STO servers...