Lt. Commander
Join Date: Dec 2007
Posts: 120
Hello, and sorry that this is only tangentially related to STO. Every time I try to open up the support section of the Perfect World website and try to open a ticket, I get an error that refuses to let me open up the page. Doesn't seem to matter what browser I'm using. The error (at least on Firefox) is

"The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

Now, I would contact Perfect World for support, except I can't, and searching the forums/internet revealed nothing that could solve my problem. Help, please!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
05-28-2012, 04:23 AM
Wish I could help, my recommendation is to try again later on
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
05-28-2012, 05:07 AM
I'd rather know if something was wrong with one of my sites.

Send an email: customerservice@perfectworld.com
Please remember to include details such as the specific url you;re using as well as what version of firefox. Mayb want to clear out your file and cookie cache and retry the ticket but nine times out ot ten, it still doesnt help.
Ensign
Join Date: Jul 2012
Posts: 2
# 4
07-13-2012, 01:23 PM
You are not alone in this. For the past few days I was unable to login into the PWE support page and access my tickets(same infinite loop error). At the same time I cant login into Cryptic support with my new merged PWE user name and pass nor with my old Cryptic user name and pass. In reality we are cut off from support and I was just cosidering gettin a lifetime for champions online. Too bad I guess
Career Officer
Join Date: Jul 2012
Posts: 50
# 5
08-03-2013, 06:58 AM
I still can't sign into pwe support.
Community Moderator
Join Date: Jun 2012
Posts: 1,131
# 6
08-03-2013, 02:47 PM
Please do not post to threads over 30 days old (or a year old! )

This issue has many other threads which you can reply too however, they are aware of the issue.

If you need to contact PWE support and cannot use the support website, e-mail customerservice@perfectworld.com

/Closed
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