If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Select your desired payment processor and the form will automatically take you to the next step. Once your payment processor is selected, you'll be presented with the following page with the different amounts of ZEN you can purchase.
Note: 1 USD is equal to 100 ZEN. 100 ZEN is equal to 80 C-Points. 0.90 EUR is also equal to 100 ZEN. There is no increase on C-Points to the dollar.
Once you've selected your amount, click "Checkout" and you'll be taken to the payment processor you chose earlier to purchase your ZEN. After the transaction is completed, you'll be returned to Perfect World Entertainment's website.
Note: If this is your first purchase, you may be subject to a fraud check. This usually takes a few minutes but may take up to 24-48 hours to complete.
[SIZE="4"]Step 2 - Transferring your ZEN to Star Trek Online[/SIZE]
Once your ZEN has been delivered, you're ready to transfer it.
Under the "Charge ZEN" menu again, click "My Wallet".
Volunteer Community Moderator for the Star Trek Online forums My views may not represent those of Cryptic Studios or Perfect World Entertainment If you wish to speak to someone on the community team, file a community support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
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Brandon "BranFlakes" Felczer | Community Manager
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Follow me on Twitter: @PWE_BranFlakes If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here.
Why not use Paypal or another payment processor? Most of them are instant. o.o Cheques are becoming obsolete these days anyway (I can't think of any big business in England that accepts cheques, banks don't even hand out cheque books anymore).