Just file a support ticket if you have a problem. You will get some sort of response in three to four business days.
Because its HARD to give customer service and its EASY to do a cost benefit analysis of dissatisfied customers vs actually providing that service.
They are holding funds. They are holding funds for some purpose strictly for their own profit. If I needed to be vetted as a customer this is a process that could have been done WITHOUT TAKING MY MONEY.
Now I'm curious as to what's going on during Zen purchases.
It was easy for me. And I used paypal just for reference.
Considering PWE has a bunch of other properties, I wonder what % of their user base is having trouble buying zen since they'd have to be familiar with the process from the get go compared to STO users going from the C-store online to Charging Zen.
It'd make for an interesting screen capture viewing.
pwe used to absorb the cost of vat for european customers, apparently at some point the law changed and they were pulled up for it and so we now pay vat. if steam are offering this with no vat, good for them for absorbing that fee for users. of course they may presuming all their customers are US based. other than this vat or purchase tax, there are no fees charged by pwe for buying zen straight from pwe. not supporting them in anyway just putting out facts i have seen.
Yeah, and we weren't too pleased about it either. When the change happened last year, most never charged again because it was getting on for double the price. Can PWE even charge VAT anyway, they're a US company... meh, I don't know anything about the law, but it seems a bit sketchy to me.