You have to go to your Control Panel and then to the Windows Uninstall A Program option.
Then click on the STO Icon to uninstall Star Trek Online...
When that is done, go to your Start Bar SEARCH function and type in 'Star Trek Online'...
Your looking for any file that says 'setup'...
(If you are using Windows VISTA or 7, after clicking SEARCH, click on the 'Search Everywhere' function. This should bring up a window that will list any 'STO setup files' you might have.)
Delete any you find.
When this is done check your DOWNLOAD Folder also, to make sure there isn't a STO file hiding there.
Once this is all done, use your STO DISC or however you DL'd the game and start over.
(Your best bet is to use STEAM as they usually have a more recent version of the game and will help make sure it installs properly)
Good Luck... I hope it works for you. :smile:
DaveyNY - STO Forum Minion since February - 2009
................Star Trek Fan since Thursday Sept. 8th, 1966
There are No Longer any STO Veterans... We're Just Minions who have Played the Game for the last 4.75 years.