Ensign
Join Date: Feb 2013
Posts: 4
# 211
03-16-2013, 09:38 AM
Same issue here Austin TX.
Issue was bad Friday, but last 3 hours I cant seem to get into any new map.
connection is showing fine and when I ping STO servers, I am getting a response back.
Lieutenant
Join Date: Jun 2012
Posts: 46
# 212
03-16-2013, 09:50 AM
Quote:
Originally Posted by leadme2kirk View Post
Tell me how someone else's router hardware affects Cryptic's server?
The connection from your house to Cryptic's servers doesn't go directly to Cryptic over Cryptic internet lines. It goes through existing connection companies, like Congentoco. If those companies have issues with their connections, their customers- in this case Cryptic itself- also have issues with their connections and so Cryptic's customers, us, get those issues as well.
Career Officer
Join Date: Jun 2012
Posts: 2,059
# 213
03-16-2013, 10:38 AM
Quote:
Originally Posted by v4liance View Post
Hey everyone,

Really sorry about the latency and disconnect issues you're having. Right now, our engineers are aware that some of our players are experiencing these issues, and they're working on fixing it.

Again, I'm really sorry, and I promise we'll get this fixed as soon as possible.

- Val
So far, I'm personally unaffected, but I hope it's resolved soon.
Captain
Join Date: Jun 2012
Posts: 4,903
# 214
03-16-2013, 10:41 AM
The lag and disconnects have been going on with me also. Quite a bit for the last 2-3 days.
Ensign
Join Date: Feb 2013
Posts: 6
# 215
03-16-2013, 10:50 AM
It may not go directly to Cryptic but it will go through servers supplied to them, I hope they get on the phone and get those providers to step up their game, I've been unable to zone in or out, can't switch characters, and this has been going on for two days straight. Tested internet connection and it's the quickest since I've got my service and other online games are playing very smoothly so I know that this is not a computer or local issue. I would include a traceroute or ping results but I do not know how to get that info. *crossing fingers this is resolved soon
Ensign
Join Date: Feb 2013
Posts: 6
# 216
03-16-2013, 11:04 AM
I am having the same issues today March 16th 2013

login server disconnect 208.95.184.192.7001


Quote:
Originally Posted by sebastianmalvolio View Post
ok...in another attempt to be helpful to the server techs i accessed the server logs on my computer for STonline and this is what they read as (though i really have no clue as to what they can even possibly mean, or even if they can be used to diagnose my severely annoying dosconnect problems:

(all this from just a few attempts to get into the game)


120701 00:05:05 14 Client[0]: LoginServer link attempting connect: 208.95.184.43:7001
120701 00:06:11 15 Client[0]: LoginServer link disconnected (208.95.184.43:7001). Reason: gclLoginFail(997:Unknown socket error) (socket error 997: Unknown socket error)
120701 00:07:08 16 Client[0]: LoginServer link attempting connect: 208.95.184.192:7001
120701 00:09:13 17 Client[0]: LoginServer link disconnected (208.95.184.192:7001). Reason: gclLoginFail(997:Unknown socket error) (socket error 997: Unknown socket error)
120701 00:10:34 18 Client[0]: LoginServer link attempting connect: 208.95.184.42:7001
120701 00:11:42 19 Client[0]: LoginServer link disconnected (208.95.184.42:7001). Reason: socket was shutdown(10054:Connection reset by remote host) (socket error 10054: Connection reset by remote host)
120701 00:11:42 20 Client[0]: ChatRelay link disconnected (208.95.184.43:7409). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
120701 00:26:08 21 Client[0]: LoginServer link attempting connect: 208.95.184.34:7001
120701 00:26:20 22 Client[0]: LoginServer link disconnected (208.95.184.34:7001). Reason: socket was shutdown(10054:Connection reset by remote host) (socket error 10054: Connection reset by remote host)
120701 00:26:20 23 Client[0]: ChatRelay link disconnected (208.95.184.43:7413). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)

so my all burning question of the moment.....what is the unknown socket error?


-----------------------------------------------

update: after looking up online what an error 997, and an error 10054 is, and grabbing a free registry cleaner and optimizer, and purging my system of a lot of errors, and surfing at speeds i have not been able to for a long time, i have concluded that your network is offically borked.....remote peer server disconnects? sounds like some tech monkey flipped the wrong switch ot the office....i'm still disconnected, repeatedly and often, by your servers for some ungodly wholy unknown reason.....are you even going to attempt to fix this, or much less give us some explination as to why your remote host just doesn't like some of us at all? i've fixed all i can on my end and it's running smoothe here.....the problem is somewhere in your servers....
Career Officer
Join Date: Jun 2012
Posts: 2,933
# 217
03-16-2013, 11:05 AM
Quote:
Originally Posted by flips7 View Post
I would include a traceroute or ping results but I do not know how to get that info.
http://sto-forum.perfectworld.com/sh...d.php?t=225155

This thread has instructions on how to run a traceroute and nettest.
@HyperLimited - Join Date: Oct 2009 - My Youtube Stuff - Unused Romulan Notifications

Career Officer
Join Date: Jun 2012
Posts: 1,474
# 218
03-16-2013, 11:14 AM
I'm going to say the issue is with Cogentco again. Specifically: t0-3-0-6.ccr22.hos01.atlas.cogentco.com
Commander
Join Date: Jul 2012
Posts: 369
# 219 Server Not Responding?
03-16-2013, 11:27 AM
Anyone else getting that message EVERYTIME they switch maps/locations? My brother and I have been going through this since yesterday. I didnt see any other threads about it and I'm wondering if its just us before we log a ticket.
Commander
Join Date: Jul 2012
Posts: 369
# 220
03-16-2013, 11:30 AM
oops. just saw another thread about this - sorry. please ignore.
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