If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
***Resolved Issues***
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
After playing over 15 hours this past weekend. Happy to report no problem. I am not 100% sure this fixed my problem, but it is the only thing I changed and now it seems to be working.
Recap - removed the auto update on my Symantec Anti-Virus. Currently I manually update after I startup my PC. This seems to have resolved my fatal error messages and crashes.
I am also getting this issue now, I have been having issues with this game for the last day, first the launcher wouldn't update on it's own, then I reinstalled the game and it ran the update, took all night, now it's giving me this fatal error problem. anyone know how to fix this? I was able to log in using my laptop, just so i could refine my dilitium, but my laptop is too slow to run the game properly. now how do i fix this so i can play again?????
Not running any anti-virus software, newly installed Win 8 Pro. Getting errors like these, each of them from transferring to a different sector/area it crashes. Delete a *.hogg, wait for redownload, play for awhile then crashes again. Not sure if it might be a hardware issue or what. Can get a list of the errored files as they're logged by the software.