Ensign
Join Date: Apr 2013
Posts: 2
# 11
05-22-2013, 02:50 PM
i am trying to buy lts too, but for some reason the amt is shown in euro.

support "automated" response wasnt helpful.
Empire Veteran
Join Date: May 2013
Posts: 26
# 12
05-22-2013, 05:46 PM
Quote:
Originally Posted by babagahnoosh View Post
Have you gotten a response to your ticket yet? I submitted one myself this morning for the same thing and have yet to hear back from them.
Only an automated response. Said they're too overburdened with horde of tickets and won't be able to respond in the standard 2 day response time.

I tried again after work (off peak time in U.S.) and the registration worked for me so I closed the ticket. Try registering again when servers aren't flooded with players is all I can suggest.
Career Officer
Join Date: Apr 2013
Posts: 128
# 13
05-23-2013, 12:53 PM
I'm having the same issue.

Guess I'll submit a ticket and see what happens.
Career Officer
Join Date: May 2013
Posts: 2
I've purchased the Legacy Pack through Steam and followed the guidelines to procure the contents but no matter how many times I try, nothing happens.

The frustration has taken me to discover a long list of complains issued towards Perfect World by frustrated customers at the Better Bussiness Bureau.

This is the first time someone has exceeded Electronic Arts or Bioware lows on customer support.

Once you pay, it is their burden to provide.

I tried reaching them by phone but it gives the impression all phones are set on loop. One hour and 30 attempts later it was clear that they are sore under pressure paying the price of biting more than they can chew.

Still, once I paid it is their burden to provide. I did not pay to wait nor discover how bad their customer service is. I paid to acquire goods and enjoy them.

I hope they can luster up and properly address this grievances.
Career Officer
Join Date: Jun 2012
Posts: 2,323
# 15
05-23-2013, 01:38 PM
Quote:
Originally Posted by albikan View Post
I've purchased the Legacy Pack through Steam and followed the guidelines to procure the contents but no matter how many times I try, nothing happens.....
So have you tried posting this issue in the Billing section of the PWE Tech Support Forum ???

http://techsupport.perfectworld.com/
Ensign
Join Date: Jan 2013
Posts: 3
# 16 Same problem
05-29-2013, 09:45 PM
I'm glad to hear that I'm not the only one having this issue or that others are having a hard time getting a response from crypt. I put in a question on this issue to tech support two days ago and have only gotten an automated e-mail saying that they're currently have a high volume of tickets and that it may take a while for a response.

I've tried several time since to sign up for a lifetime, but it fails each and every time.
Lieutenant
Join Date: Sep 2012
Posts: 70
# 17
05-30-2013, 01:43 AM
Bavio, you don't need to re-enter that keys, it is already in file.

just enter your username and password that you had before, if forgotten, then use forget password and then use email.
then check email for password reset.

I did too want to upgrade to lifetime, that billing website still creating errors and PWE wont admit it, they just said adjust browser settings. I tried and it is not safe.

I might try my old PC because it still got older version browser and see if I can able to process, will let you folks know.
Ensign
Join Date: May 2013
Posts: 13
# 18 Gotta use paypal
05-30-2013, 08:12 AM
Hi everyone,

I had this same problem as well. I tried using different browsers with no success. I finally caved and paid using paypal (direct transfer from checking account). Problem solved.
Career Officer
Join Date: May 2013
Posts: 4
# 19 Error updating subscription
06-04-2013, 10:07 AM
Quote:
Originally Posted by thedevilsbrigade View Post
Ok we discovered the problem. It attempts to charge to the Netherlands so the credit card companies were automatically denying the charge as a security method. Once we called and verified it was legitimate it worked correctly.
This was my issue, as well, and it was also resolved by a phone call to my credit card cardmember service.
Lieutenant
Join Date: Sep 2012
Posts: 70
# 20
06-08-2013, 04:43 PM
let the billing team to know.
it finally works!

thank you very much.
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