Indeed they do, they don't seem to have any sort of accountability, if you will for purchases or things like this, and that, is very bothersome. We need reciepts, or some way to track purchases from them. Web based would be fine, at least for me.
I haven't noticed mine showing up either... Normally when I get it, it goes into a specific character's account, and I have to withdraw it into my personal bank. I never saw it in May and thought maybe it went directly into my bank.