Captain
Join Date: Jun 2012
Posts: 810
# 61
07-06-2012, 12:53 AM
It really isn't that inconvenient if you only use one computer to game on. (which.. why would you bother downloading and playing the game on your friend computer just for the weekend?)

Basically it just logs the current computer you are in and matches it up with a code that is sent to your email. If the codes entered are match, the computer is placed a white list for your account. The next time you log in, the sever will check the white list computers for the account, if it doesn't check, a new email is sent to your email account asking for permission to add this computer to your accounts white list.


It's actually fairly safe to use so long as you don't advertise your account name alongside your email address, and the passwords to both are different. In other words, using basic online safety, and you'll be fine.

Again.. All of the information that you will need to log in will be in your email
Captain
Join Date: Jun 2012
Posts: 7,291
# 62
07-06-2012, 12:59 AM
http://crypticstudios.com/accountguard

Quote:
Q: Can I opt out of Account Guard?

A: Yes. When you're logged into the Billing Portal, click "Main Menu" to navigate to the main menu, then click "Manage Account Guard". From there you can Disable or Re-Enable account guard, or delete individual Saved Clients and Saved Browsers so they won't be remembered.
My name may say "PWE member", but I will never be.
-NEVER Forget the Screwups and ignorance made towards the people who supported the game through 2011
Don't look silly, don't call it "Zen-Store" - Don't waste devs time, Post proper bug-reports - I don't like Gekos
Lt. Commander
Join Date: Jun 2012
Posts: 150
# 63
07-06-2012, 01:02 AM
Hi there Woghd, I ran into this once on tribble, I don't know if I will get it again or not. Since at the moment I cannot log in either.

I don't have an issue with security and online games. Some of these companies treat them like bank accounts. Sure I have real money vested in the game but it is not like this is my bread and butter.

IF I got hacked chances are it is my own dumb fault. I did get hacked once and only once on WoW and I fully admit to it being "my own dumb fault". I used the same email address, password, and user name to sign into a forum (not officially part of Blizzard) and they used it to hack into my WoW account many years ago. I managed to get my account back but not before they sold some stuff. Advice tip #1: Never use the same info for forums unless you are forced by the company.

The problem I see with this PWE security is exactly what you said, "some sort of phishing attempt". Since this forum links our emails, account name, passwords etc.. It wouldn't be hard for a hacker to get started

I don't want to go into details and start writing a hackers guide but this "account guard crap" is the hackers wet dream. Advice tip #2: Never TRUST anything sent to you by email.

When I got this alert last month I had my hubby look at it. He get pretty irate if we even get a game hacked. Part of his job is system security, so it looks pretty bad if his family is being hacked.

He said that the program is designed to read your current computer ID and unless you play on multiple computers you should not get the message again. However this may raise the red flag for say a college student who plays on multiple PC's, office workers who play at home and in the office, and people who have more than one PC at home. I have 3 myself, 2 laptops and a desktop. My husband has 8 more in his LAN room. My sons have desktops each... So this could be an issue to certain group of people.

I am not saying that anyone has the "perfect security system" but I believe IP address would work much better. But the office/home player would still get issues.
-Wendy Black

KDF mission of honor and intrigue.
Captain
Join Date: Jun 2012
Posts: 745
# 64
07-06-2012, 01:03 AM
Depending on which version of the account page you end up at, the "Create/Manage Subscriptions" doesn't show up.

Workaround is to log in, then use this link:

https://my.perfectworld.com/account/sto
__________________________________________________
"I weary of the chase. Wait for me. I shall be merciful and quick."

Last edited by beezle23; 07-06-2012 at 01:34 AM.
Captain
Join Date: Jun 2012
Posts: 632
# 65
07-06-2012, 01:04 AM
Quote:
It really isn't that inconvenient if you only use one computer to game on. (which.. why would you bother downloading and playing the game on your friend computer just for the weekend?)
It appears it does it by logging your IP adress, a lot of peoples IP adresses change when they disconnect and reconnect from the net, (say becuase of a power failure that turns off their router for a bit or a phone line hiccup).
Survivor of Romulus
Join Date: Jun 2012
Posts: 312
# 66
07-06-2012, 01:09 AM
Quote:
Originally Posted by carl103 View Post
It appears it does it by logging your IP adress, a lot of peoples IP adresses change when they disconnect and reconnect from the net, (say becuase of a power failure that turns off their router for a bit or a phone line hiccup).
Also from the FAQ:

Quote:
Q: I use a wide range of IPs through my ISP, and change it frequently. Sounds like I am easily going to be hitting the max IPs allowed - will I need to opt-out of Account Guard?
A: Users with changing IPs on a single computer will not need to opt out of Account Guard. Account Guard performs its security checks against your computer or your web browser, not the originating IP. Your last originating IP, however, will be visible to you under the "Manage Account Guard" on the Cryptic Billing Portal.
Captain
Join Date: Jun 2012
Posts: 745
# 67
07-06-2012, 01:10 AM
Quote:
Originally Posted by woghd View Post
I am at https://billing.perfectworld.com/

and I see nothing about Account Guard.
You have to click on Click "Create/Manage Subscriptions"

However it doesn't work right now because they're doing maintenance, try again in an hour.
__________________________________________________
"I weary of the chase. Wait for me. I shall be merciful and quick."
Captain
Join Date: Jun 2012
Posts: 745
# 68
07-06-2012, 01:11 AM
Quote:
Originally Posted by carl103 View Post
It appears it does it by logging your IP adress, a lot of peoples IP adresses change when they disconnect and reconnect from the net, (say becuase of a power failure that turns off their router for a bit or a phone line hiccup).
It does it by browser "cookies."

I turned Account Guard off because, while my IP is relatively static, I clean out my browser once a week.
__________________________________________________
"I weary of the chase. Wait for me. I shall be merciful and quick."
Lieutenant
Join Date: Jul 2012
Posts: 81
# 69
07-06-2012, 01:25 AM
Quote:
Originally Posted by sandukutupu View Post
I don't have an issue with security and online games. Some of these companies treat them like bank accounts. Sure I have real money vested in the game but it is not like this is my bread and butter.
I do have issues with too much. The program won't even remember my password. I play dozens of online games on both client and web and this can remember my user ID but not my password. Hint: PWE stop making it harder to login.

It looks like the system is down for another 40 minutes but as soon as it is up BYE BYE Account Guard!
Captain
Join Date: Jun 2012
Posts: 745
# 70
07-06-2012, 01:29 AM
Quote:
Originally Posted by beezle23 View Post
You have to click on Click "Create/Manage Subscriptions"

However it doesn't work right now because they're doing maintenance, try again in an hour.
As an addendum:

"Create/Manage" subscriptions doesn't show up consistently, try logging in, then this link:

https://my.perfectworld.com/account/sto
__________________________________________________
"I weary of the chase. Wait for me. I shall be merciful and quick."
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