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Ensign
Join Date: Jul 2012
Posts: 1
# 1 one time code?
07-07-2012, 07:35 AM
when i log in it keeps tellin me u sent an e-mail containing a one time code but i diddnt get the e-mail.
Captain
Join Date: Jun 2012
Posts: 2,007
# 2
07-07-2012, 08:12 AM
That's the new Account Guard feature. You can read about it here:

http://sto.perfectworld.com/news/?p=601281

With a FAQ for it here:

http://crypticstudios.com/accountguard

From the FAQ:

Quote:
Q: I received a prompt to enter a code through Account Guard, but I never received an email. Help!top

A: Make sure you're checking the email address associated with your account. Also, be sure to check your spam folder. If you still don't receive an email, contact Customer Support. You may also want to add donotreply@crypticstudios.com to your email spam whitelist or address book.
Please kindly remember that most mail servers will try once an hour to resend an email if it doesn't do through the first time. (Anything faster is considered abuse by many network admins) You may want to give it a couple of hours if you haven't already. Also only try it once. Anything more than that and you may start getting the codes out of order.

If still nothing, best bet would then be a support ticket.

Hope this helps.
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Took 20 minutes to get that screencap and her arm is still doing through the armrest
Dr. Mike's Steak Dinner

35 Starbase Projects done. 715 Projects remaining
Ensign
Join Date: Jul 2012
Posts: 1
# 3 Aswel
07-10-2012, 09:47 PM
I have the same problem only it times out 5 minutes before I get the email containing the code.
Captain
Join Date: Jun 2012
Posts: 2,007
# 4
07-11-2012, 07:08 AM
Quote:
Originally Posted by dylanje View Post
I have the same problem only it times out 5 minutes before I get the email containing the code.
What times out?

Can you walk us through what is occurring please?
---
Took 20 minutes to get that screencap and her arm is still doing through the armrest
Dr. Mike's Steak Dinner

35 Starbase Projects done. 715 Projects remaining
Ensign
Join Date: Aug 2012
Posts: 1
# 5
08-07-2012, 10:09 AM
Quote:
Originally Posted by tormado1 View Post
when i log in it keeps telling me u sent an e-mail containing a one time code but i didnt get the e-mail.
Ensign
Join Date: Aug 2012
Posts: 1
# 6 lipliam need code
08-25-2012, 10:13 AM
some one tell me the one time code plzz .i am geting pisst off:mad
Ensign
Join Date: Aug 2012
Posts: 1
# 7
08-28-2012, 10:24 PM
I recently reinstalled windows and STO but I can't play because of the one time code. It said it was sent in my e-mail but I got nothing. It's been two days now. T_T
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