As I said, sent PWE support an email. Support Agent 49 is quite thorough but he says that my characters on my PWE account never existed. I know I had a fed science officer. I'm guessing my poor Agamotto just had a mishap with some time travel. He will turn up somewhen.
you have/had a cryptic account with STO character(s) on it. you also had/have a pwe account with STO character(s) on it? You linked these two accounts and were surprised when the character(s) on the PWE side did not magically merge into your cryptic characters
Not sure the linking worked the way you thought it worked. If it was to be a true merger with characters of both accounts moving to one, then you would probably needed to have spare character slots (or slots added by pwe to accomodate this - and if you already had max number of characters then how would they accomodate this?) I think in the majority of cases cryptic users would not have had any pre-existing sto characters using a pwe account. And anyone new since account linking began is already pwe only.