If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
As the title says: Mark the Gold features we get to keep when we stop paying for Gold and drop to Silver.
I.e. put a footnote saying "you get to keep this feature even if you stop paying for the game" into the features matrix and mark the features accordingly (inventory and bank slots, BOFF slots, but not EC limit and character slots).
Or put it in the FAQ.
Easy to do, might reduce some confusion, people don't have to dig through the forums to find this information, plus it would be nice to have it officially confirmed.