There does need to be a tutorial, note or video. For the longest I wondered why no return items were showing up in my inventory. I figure that they were being sold or stacked elsewhere when I delete the mail. Later I found that I lost the items when I deleted the email.
i get about 100 new mail (saying items being retured to you) every day yet ive tryed all my charaters none have any items in the mail its very anoying cus the mail icon is lfashing and beeping but i DONT have any items to be returned.
ive tryed not using xhchage for a week and i only use on charater for selling thigs anyway.
i gave up a few months ago and just let it beep away i dont care anymore
I wish they'd put it back the way it used to be where you could claim the item from any character... back then you couldn't give items to yourself yet either... so now it doesn't make sense that the exchange mails are toon-locked and basically broken.
long-story-short. Exchange mails need to be account-wide again.
why is it that so many bugs and glitches go ignored?