*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
how is this a bug? a mk x requisition costs one rare borg salvage. a mk xi requisition costs 2 rare borg salvage. if you traded one rare borg salvage in for a requisition you would have rightly received a mk x requisition. you can only purchase mk x items with a mk x requisition. you can also only purchase mk xi items with a mk xi requisition. you can not exchange a mk x requisition and one rare borg salvage for a mk xi requisition or item.