Ensign
Join Date: Jul 2012
Posts: 13
# 11
07-18-2012, 05:56 PM
Quote:
Originally Posted by jorusaton1 View Post
Welcome to the club! I'm guessing this will just keep growing. Devs seem to be ignoring it. :/
Indeed, same problem here... posted the details in the other two threads on this issue. Come on DEVS... fix yer' chit!
Career Officer
Join Date: Jun 2012
Posts: 2,573
# 12
07-18-2012, 07:52 PM
Quote:
Originally Posted by jorusaton1 View Post
My password's under 16 characters, so I don't think that's it.

But thanks anyhow
Just to make sure, it needs to be under 14 characters, not 16. If that isn't the problem, then I found another thread on this matter that has some responses from BranFlakes.

http://sto-forum.perfectworld.com/sh...d.php?t=318361

You could try talking to him there. I don't think any devs come down into this forum section anymore. Sorry I can't help you guys more.

-Lantesh
Since Feb. 2009
Ensign
Join Date: Jul 2012
Posts: 15
# 13
07-18-2012, 08:40 PM
Cool, thanks for the tip. I'll try posting there. Hopefully I get some answer.
Ensign
Join Date: Jul 2012
Posts: 13
# 14
07-18-2012, 11:44 PM
Well, tried the suggestions there. I cleared my IE cache and was able to "attempt" to login again without the "please try again later" message. Of course, for whatever reason, again it kept telling me invalid username and/or password, and after a few attempts, again I'm getting "please try again later". Oh well, maybe PWE just doesn't want as many people playing STO anymore I guess... their loss.
Ensign
Join Date: Jul 2012
Posts: 17
# 15
07-19-2012, 02:31 PM
well I can't still login with this account, so I must play STO with my newb Engi char sighs. My other character has the Odyssey and is 50 Want to have access to that account dammit.
Ensign
Join Date: Jul 2012
Posts: 13
# 16
07-19-2012, 08:49 PM
Quote:
Originally Posted by strifey79 View Post
well I can't still login with this account, so I must play STO with my newb Engi char sighs. My other character has the Odyssey and is 50 Want to have access to that account dammit.
Same here. It just seems so mind-boggling; I can log in to the website with my account name (not forum screenname) and password just fine... but the STO launcher almost acts like it's reading some other database. Like I feel as though, if I only knew what my account's info was through whatever database it's checking, MAYBE I could get in!

I've submitted two tickets to support in the past 6 days... one 6 days ago, one 3 days ago... the confirmation says I should hear something in 3-4 days, and still not a peep. If support could just look at these issues, perhaps they could inform us of what information we need to log in... you know, to give them more users, to give them money, to keep playing their product. :/

Last edited by optimistpryme; 07-19-2012 at 08:51 PM.
Ensign
Join Date: Jul 2012
Posts: 15
# 17
07-19-2012, 11:26 PM
Problem resolved.

You get a nice "we're really sorry" bundle for linking your cryptic account to your perfect world one, I thought that was a nice touch.

Let's hope that doesn't happen again. Everybody else able to get online now?
Lt. Commander
Join Date: Jul 2012
Posts: 214
# 18
07-20-2012, 01:58 AM
I'm still having this problem... can log in on the website and here but the launcher says invalid

the thing is I had already linked my accounts and was able to log in fine last week

Last edited by liquidacid29; 07-20-2012 at 02:01 AM.
Ensign
Join Date: Jul 2012
Posts: 13
# 19
07-20-2012, 12:53 PM
Quote:
Originally Posted by jorusaton1 View Post
Problem resolved.

You get a nice "we're really sorry" bundle for linking your cryptic account to your perfect world one, I thought that was a nice touch.

Let's hope that doesn't happen again. Everybody else able to get online now?
Actually, they already had a gift pack just for linking (which was meant to go smooth), or is it an additional gift pack on top of that one?

To update, I'm able to get in now... well, so far; I'm past the username/password screen and it's currently patching/updating. I'm not sure if they fixed it purposely with today's update, or if it was a fluke that finally got fixed when the servers got restarted... there was one thread I recall reading, where a user had mentioned that they think the login server for STO is slow to update, and any form of a password change, maybe even an account linking could take a day or two to fully process... just be ready for maybe *possible* downtime should you link your account or change your password once it's a PWE account. (Kind of wondering since the Cryptic data is stored, if it's some sort of sync up between the Cryptic info and PWE info... as in I'm guessing people who made just straight PWE accounts without any Cryptic background aren't going to have this issue.)
Ensign
Join Date: Jul 2012
Posts: 17
# 20
07-20-2012, 07:32 PM
well I could finally login indeed, but my lv. 50 Fed character is gone AND my Odyssey class Cruiser which I got from the 2 year anniversary :S Now what :/
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