Empire Veteran
Join Date: Jun 2012
Posts: 2,283
# 11
07-19-2012, 12:08 AM
Quote:
Originally Posted by pwebranflakes View Post
If you are using the same username and password to post in the forums, everything should be working with no issues. If this by chance is a separate account and you use a different one to log into the game, if your password is longer than 14 characters, try only entering the first 14. Currently, we only support 14 characters or less.

If that still does not work, try clearing your IE cache (launcher uses IE no matter what browser you have set to default). If that still does not work, you'll want to reach out to customer service. Details here: http://sto-forum.perfectworld.com/sh...d.php?t=267893

Hope that helps

Cheers,

Brandon =/\=
Those of us with the Cryptic Accounts during that Linking thing got hosed having to change the login of the Cryptic Username to the PWE one every time we login/switch characters I put in a ticket and they just said they were aware of it and has been over 3 weeks now with no resolution.
Captain
Join Date: Jun 2012
Posts: 602
# 12
07-19-2012, 01:17 AM
Quote:
Originally Posted by brownpocalypse View Post
alright so two things first of all i used my account name and password in the launcher and it keeps telling me their incorrect but i reset my password to make sure this was untrue and i had my user name sent to me to make sure it was correct too but every time i input them its the same error

Now i dont know if i need a confirmation message to be sent to me but its been well over 6 hours and i havent received any email other than my username and password and the support isnt really helpful as they dont clearly answer my questions so im asking the community for help. PLEASE RESPOND IF YOU KNOW HOW TO FIX!
If you merged your Cryptic Account with a Perfect World account try using your Cryptic Username, that's what I have to do, even though I have a Cryptic Account merged with a PW account, I still have to use the Cryptic name to log into the game and forums
__________________________________________________ __
For those of you who have complimented me on my Avatar, I'm wondering what you're talking about. I don't have one.

SILENCE WILL FALL....................Why the hell did I just say that
Empire Veteran
Join Date: Jun 2012
Posts: 2,283
# 13
07-19-2012, 07:27 AM
Quote:
Originally Posted by wildthyme467989 View Post
If you merged your Cryptic Account with a Perfect World account try using your Cryptic Username, that's what I have to do, even though I have a Cryptic Account merged with a PW account, I still have to use the Cryptic name to log into the game and forums
Thats the wierd issue is that it saves your Cryptic information but you have to use the PWE stuff to login in which you have to change the info to the PWE every time because for some reason the PWE stuff does not save. Although I've put in a ticket been about 3 or 4 weeks now and no fix for it yet.
Ensign
Join Date: Jul 2012
Posts: 15
# 14
07-19-2012, 11:28 PM
Reposting from another thread.... but.... Problem resolved.

You get a nice "we're really sorry" bundle for linking your cryptic account to your perfect world one, I thought that was a nice touch.

Let's hope that doesn't happen again. Everybody else able to get online now?
Ensign
Join Date: Sep 2012
Posts: 2
# 15
09-05-2012, 04:40 PM
Ok im having some issues here, I login without a hitch but it stalls at the cryptic loading screen and then i view my destop and go back i hear music but my screen is black and im unable to do anything... what can i do to correct this...
Ensign
Join Date: Sep 2012
Posts: 2
# 16
09-05-2012, 05:14 PM
Quote:
Originally Posted by stjermebryte View Post
Ok im having some issues here, I login without a hitch but it stalls at the cryptic loading screen and then i view my destop and go back i hear music but my screen is black and im unable to do anything... what can i do to correct this...
so i have decided that i have had enough of that and uninstalled and reinstaling the game as we speak... hopefully that will solve the issue and i pray it does not happen again...
Community Moderator
Join Date: Jun 2012
Posts: 3,614
# 17 Closing Ancient Thread
09-11-2012, 06:36 AM
I'm sorry.

This thread is an ancient artifact (after no posts for 30 days or more) and it must now be put in the thread museum where it can be forgotten by everyone except thread archaeologists.

Please remember to check the dates of threads; and if you find an old thread which violates the PWE Community Rules and Policies just report it and avoid posting in it.

Note that you're more than welcome to start a new thread on the topic (unless there is an existing thread on the topic that has received a post within the last 30 days, in which case you can just continue to post in that thread)!

Live Long and Prosper,
Bluegeek

PS. Blakers1984, you might want to post your problem in the PC and Technical Issues forum. You're more likely to get a helpful response there.
Volunteer Community Moderator for the Star Trek Online forums -- My views may not represent those of Cryptic Studios or Perfect World Entertainment. If you wish to speak to someone on the community team, file a "forums and website" support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
Link: How to PM - Twitter @STOMod_Bluegeek
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