> > > Hi Captains. Thank you for your patience! We've got our top Engineers checking in on the errors you are reporting. More updates as they become available, so watch this announcement section. < < <
UPDATE! We will be bringing down STO in 1hr 22min for emergency maintenance. ETA is 2 hrs (2AM) PDT. Details here.
Update! The queue is clear for now :) Thanks for your patience as we worked to get all players in. (Note: There may be small, sporadic queues as more players log in.)
Update! We are aware that some players are seeing an error upon login and are working to resolve this.
Jolan tru Captain!
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- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
now i have your attention via the title lets get this clear....
there are 2 things that need to be fixed inside your downtime today...
1. the exchange needs to be fixed (yes i realise its not a c-store issue but im not doing multiple threads so it gets a mention)
2. AND MOST IMPORTANTLY..... FIX THE STEAM PRICES !
you currently offer via the pwe site Zen at for example 9 Euros for 1000 zen.. (for those of us outside the US purchasing)
9 euros in uk = GBP - 7.50
however via steam you have for UK players it listed as GDP - 9.00 , for the same amount of zen
this is a massive screw up as those of us in the UK utilising STO via steam are now being blatently ripped off due to this screw up and is forcing us to log out of game just to buy zen at the correct price.
while im sure this is a simple mistake its a totally unacceptable one and should be adressed today during the maintainence downtime as this is involving real money transactions and not just in game content.
thankyou for reading this as i mearly wish the company to be aware of this mistake before an influx of refund request start landing on your doorstep.. so if you would please fix this asap im sure alot of customers will be most grateful. as you may find alot of customers demanding refunds on the money that has been paid extra wich under UK trade and commerce legislation from the office of fair trade is against the law here and they would be entitled to monetary or credit refunds under the statuatory rules of fair trade.
yes i do as the in-game zen store is intigrated into the steam wallet via that client and those unaware will be paying extra as a result.
at least if it is something steam needs to adress it is the responsibility of the company who is selling the game and in game purchasable content to inform steam theres an issue and correct it with dialouge between themselves and steam...
so yes i do feel this important that its brought to PWE and Cryprics attention.
I wasn't asking if it should be brought to their attention, I was asking if you thought a aggressive thread title was the way to do it. I'm reasonably certain they don't read every thread that demands they do so.
If you really want them to read something, send a support ticket. It might take a while to get a response but it'll at least get read.
Having trouble with ground STFs? Looking for help?
Reopen the Cryptic/PW ticket and escalate to management with an explanation as well as the ticket number for your Steam ticket. Be polite but specifically state that both sides are telling you to contact the other party.
I have to wonder if it'll go anywhere but all you can do it try.