So you selected Star Trek Online in the first drop-down menu, and then couldn't select Holodeck in the second drop-down menu?
You need to file a support ticket, I don't know if you should expect much from the forums.
"Don't let them promote you. Don't let them transfer you. Don't let them do anything that takes you off the bridge of that ship, because while you're there... you can make a difference." - James T. Kirk